1. Can I Trust HomeOfWatches.com?

If you have any doubts about importing from China, you're right to be cautious. Here's some key information about HomeOfWatches.com to give you more confidence in starting out with your new China Wholesale and retail supplier: HomeOfWatches.com is a wholesaler, based in the city of Guangzhou in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.

What makes HomeOfWatches.com different from other Chinese suppliers? Unlike most Chinese export companies. There is no minimum order restriction. You can buy products in any order quantity ( even 1 piece samples ) from a wide selection of the latest released products. So you can test products and find out about the details of importing from HomeOfWatches.com before you're committed to any large orders; You can pay by credit card through Paypal, which offers total buyer protection and avoids having to share any of your financial information;

Dropshippers can send single items directly from HomeOfWatches.com to their customers. All the products you buy from HomeOfWatches.com are covered by guarantee, and are carefully inspected for quality before packing which is one additional level of QA over and above what is done in the factory; You're supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

Your goods are packed carefully, and the packages are correctly labeled and accompanied by all the paperwork that's needed for smooth clearance through your country's Customs.
Why you can trust HomeOfWatches.com: When you pay for orders on HomeOfWatches.com you do not need to share any of your confidential financial details with HomeOfWatches.com and you're protected by Paypal's money back guarantees;
HomeOfWatches.com Wholesale Ltd is an officially registered company in Hong Kong;
A. Contacting Towatches: http://www.HomeOfWatches.com/contactus.php to contact us (we aim to answer all questions within 1 business days)
B. You can also email us: service@homeofwatches.com

2.Does HomeOfWatches.com Has Order Quantity Limitation?

HomeOfWatches.com has no minimum order quantity, and we can ship single item samples or large orders worldwide.

3. What method Can I Pay for my order?

We accept four kinds of payment methods: Bank Wire Transfer, Western Union, Paypal and Credit Card.

Bank Wire Transfer
1) Payment is sent directly from your bank to HSBC bank account in Hong Kong. When you finish the checkout process and finish your payment successfully, please email and let us know.

2) You can go to your bank to fill in a form of transfering funds or transfer online, you can also call your bank to transfer money.
If you have any question, please contact us by email: service@homeofwatches.com.

3) Payment Discount
When you choose Bank Wire Transfer to pay, you'll get 5% discount of your order.
Notes: 3-4 business days to be received. We'll start preparing order after checking the bank sheet information.

Paypal
1) PayPal enables you to send payments quickly and securely online using your credit card or bank account.
2) When you select PayPal as the payment method, you'll skip to the PayPal site at the checkout process. As soon as you finish the payment, you is advised to return our website.
3) Payment Discount
No any discount if you choose paypal payment method because Paypal will charge us high fees(About 5%). And it is inconvenient to withdraw the money from Paypal.
4) Recommendation:
For old customers, if your total amount is above USD$500.00, we advice that you choose Bank Wire Transfer, or Western Union payment methods to get discount.

Credit Card
1) We accept Mastercard and Visa credit card, American Express, Discover . When you select Credit Card as the payment method, you'll skip to credit card company's website where you can pay your order.
2) Your payment may fail because of credit car protection policies. If it happens, we'll contact you and let you try again to pay by credit card through PayPal system.
3) Payment Discount
No discount if you choose credit card payment method because credit card company will charge us high fees(About 5%).
4) Recommendation:
If your total amount is above USD$500.00, we advice that you choose Bank Wire Transfer, Western Union or paypal payment methods.

4. Return & Exchange

We accept the exchange or return within 7 days after receiving package if it is our quality problem. We don't refund or credit back the shipping fee. We Will Exchange your products of last order and send them to you together with your new order.

5.Can You help me ship order to my buyer directly?

We offer drop shipping service. You can place order as usual, then leave us your buyer’s address and necessary info, We will drop ship order to your buyer without our information as you ship order to your buyer by yourself.

6. How to Place Order?

If you firstly browse our website without an account, please firstly register on website (You can find path on the top right of page). If you have an account, Please sign in your account, then add items you want to buy into your shopping cart. Step by step, follow our guide to finish placing order.

7. Can I trace my package?

If you choose air mail shipping method (there are some countries air mail can’t reach), we are sorry not to provide tracking number, our shipping fee is for normal air mail, so no tracking number. If you want, Please contact our customer serive department to use registered mail.
If you choose express mail, after ship out your order, we will send you tracking number. Also, you can log into your account to check tracking number.

8. How can I know my order status?

After placing order and payment, You can log into your account on our website to check your order status. We will update order status promptly. After shipping out your order, we will notify you via email.

9. Can I pay my order via Credit card?

Yes, you can pay your order by credit card. We accept Mastercard and Visa credit card, American Express, Discover. When you checkout your order, you can choose credit card payment method, then fill related information, at last finish purchase.
Another choice, you can ask us send you money request via PayPal, PayPal accepts four type cards: MasterCard, Visa, Discover, and American Express.
Specific step as below:
1) We send Money Request via paypal to your email address;
2) Just click 'Pay Now' button in your email, you open paypal website;
3) When you see some words: 'No PayPal account' or 'Don't have a PayPal account?', choose (click) it;
4) Fill in your credit card information.

TIPS : How to Saving EMS shipping fees

1) Shipping fees are based on weight.

2) Base on weight, EMS charge starts at 0.5 kg, each additional 0.5 kg (approximately) adds certain money to the shipping cost. If the additional kilo is less than 0.5 kg, EMS will charge you the same money of 0.5 kg. For the purpose of saving money, that means you have to make your items' Total Gross Weight as close as possible to 0.5 kg or its multiple (1 kg, 1.5 kg, 2 kg...). For Example,

3) You can check your order's Total Gross Weight at the cart page,

http://www.homeofwatches.com/cart.php

What are you waiting for, let's order more wisely from now on!